How To Fix CRM_DOCUMENTS118 - Find a document that already exists in the CRM system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOCUMENTS - Messages on Content Management in CRM

• Message number: 118

• Message text: Find a document that already exists in the CRM system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOCUMENTS118 - Find a document that already exists in the CRM system ?

  The SAP error message CRM_DOCUMENTS118 typically indicates that there is an attempt to create or upload a document in the CRM system that already exists. This can occur in various scenarios, such as when trying to attach a document to a business object (like a sales order, service order, etc.) or when uploading documents to the CRM system.
  Cause:
  
  Duplicate Document: The document you are trying to upload or link already exists in the CRM system.
  Incorrect Document ID: The system may be checking for a document ID that is already in use.
  Document Management Configuration: There may be issues with the configuration of the document management system within SAP CRM.
  User Permissions: The user may not have the necessary permissions to view or access the existing document.
  
  Solution:
  
  Check for Existing Documents: Before attempting to upload a new document, check if the document already exists in the system. You can do this by searching for the document using its name, type, or other identifying information.
  Use the Existing Document: If the document already exists, consider using it instead of creating a new one. You can link the existing document to the relevant business object.
  Document ID Verification: Ensure that the document ID you are using is correct and not already assigned to another document.
  Review Document Management Settings: Check the configuration settings for document management in your SAP CRM system to ensure they are set up correctly.
  User Permissions: Verify that the user has the necessary permissions to access and manage documents in the CRM system. If not, contact your system administrator to adjust the permissions.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error message. SAP frequently updates its knowledge base with solutions for common issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and document management for more detailed information on handling documents.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with an SAP expert for further assistance.