How To Fix CRM_DOCUMENTS117 - Document Template Selection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOCUMENTS - Messages on Content Management in CRM

• Message number: 117

• Message text: Document Template Selection

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOCUMENTS117 - Document Template Selection ?

  The SAP error message CRM_DOCUMENTS117, which states "Document Template Selection," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with selecting or processing document templates. This error can arise due to various reasons, including configuration issues, missing templates, or authorization problems.
  Causes:
  
  Missing Document Templates: The specified document template may not exist in the system or may not be properly configured.
  Authorization Issues: The user may not have the necessary permissions to access or use the document templates.
  Incorrect Configuration: The document management settings or the CRM configuration may not be set up correctly.
  Data Inconsistencies: There may be inconsistencies in the data related to the document templates or the business objects they are associated with.
  
  Solutions:
  
  
  Check Document Templates:
  
  Verify that the document templates you are trying to use are correctly defined in the system.
  Go to the transaction code SO10 (for text elements) or SORE (for document templates) to check if the templates exist.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use the document templates. This can be checked in the user roles and profiles.
  
  
  
  Configuration Review:
  
  Check the configuration settings for document management in CRM. This can include settings in transaction SPRO under the relevant CRM settings.
  Ensure that the document types and templates are correctly assigned to the relevant business objects.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the data related to the document templates. This may involve checking for any missing or incorrect entries in the database.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that may resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SO10, SORE, and SPRO for managing document templates and configurations.
  Documentation: Review SAP documentation related to CRM document management for best practices and configuration guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_DOCUMENTS117 error and implement a suitable solution.