How To Fix CRM_DOC_FLOW018 - Document &1 negotiation type is different to &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOC_FLOW - Output for document flow

• Message number: 018

• Message text: Document &1 negotiation type is different to &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOC_FLOW018 - Document &1 negotiation type is different to &2 ?

  The SAP error message CRM_DOC_FLOW018 indicates that there is a mismatch in the negotiation types between two documents in the CRM system. Specifically, it means that the negotiation type of the document you are trying to process (document &1) is different from the negotiation type of the related document (document &2). This can occur in scenarios where documents are linked, such as quotations, orders, or contracts.
  Cause:
  
  Different Negotiation Types: The primary cause of this error is that the two documents involved in the transaction have been assigned different negotiation types. This can happen if the documents were created with different settings or if there was a manual change to one of the documents.
  Configuration Issues: There may be configuration settings in the CRM system that dictate which negotiation types can be used together, and if these settings are not aligned, the error will occur.
  Data Inconsistencies: There may be inconsistencies in the data entered for the documents, leading to a mismatch in negotiation types.
  
  Solution:
  
  Check Document Types: Review the negotiation types assigned to both documents. You can do this by navigating to the document details in the CRM system and checking the negotiation type field.
  Align Negotiation Types: If the negotiation types are indeed different, you will need to either change the negotiation type of one of the documents to match the other or create a new document with the correct negotiation type.
  Review Configuration: If this issue occurs frequently, it may be worth reviewing the configuration settings in the CRM system to ensure that the negotiation types are set up correctly and that they align with business processes.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on negotiation types and how they are used in your version of SAP CRM.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance.
  
  Related Information:
  
  Negotiation Types: These are typically defined in the system configuration and can include various categories such as sales negotiations, service negotiations, etc.
  Document Flow: Understanding the document flow in SAP CRM is crucial, as it helps in identifying how documents are related and what types of transactions are permissible.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like CRM_ORDER, CRM_QUOTATION, etc.) that can help you navigate and troubleshoot document-related issues in SAP CRM.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.