How To Fix CRM_DOC_FLOW020 - Successor does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOC_FLOW - Output for document flow

• Message number: 020

• Message text: Successor does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOC_FLOW020 - Successor does not exist ?

  The SAP error message CRM_DOC_FLOW020, which states "Successor does not exist," typically occurs in the context of document flow in SAP CRM (Customer Relationship Management). This error indicates that the system is unable to find a successor document that is expected to follow a particular document in the workflow or document flow.
  Causes:
  
  Missing Successor Document: The most common cause is that the successor document (e.g., an order, invoice, or follow-up activity) has not been created or is missing in the system.
  Incorrect Document Status: The document may be in a status that does not allow for the creation of a successor.
  Configuration Issues: There may be configuration issues in the document flow settings that prevent the system from recognizing the successor.
  Data Inconsistencies: There could be inconsistencies in the data or relationships between documents in the system.
  Authorization Issues: The user may not have the necessary authorizations to view or create the successor document.
  
  Solutions:
  
  Check Document Existence: Verify if the expected successor document exists in the system. If it does not, create it as needed.
  Review Document Status: Ensure that the current document is in a status that allows for the creation of a successor. If necessary, change the status of the document.
  Check Configuration: Review the configuration settings related to document flow in SAP CRM. Ensure that the document types and their relationships are correctly defined.
  Data Consistency Check: Perform a data consistency check to identify any discrepancies in the document flow. This may involve checking the database for orphaned records or broken links.
  User Authorizations: Ensure that the user has the necessary authorizations to access and create the successor document. If not, work with your SAP security team to adjust the authorizations.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRM_DNO_MONITOR to monitor document flow or CRM_ORDER to check the status of orders.
  Documentation: Refer to SAP documentation for detailed information on document flow and related processes in SAP CRM.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.