How To Fix CRM_DOC_FLOW016 - Reference document has been cancelled. Link is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOC_FLOW - Output for document flow

• Message number: 016

• Message text: Reference document has been cancelled. Link is not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOC_FLOW016 - Reference document has been cancelled. Link is not allowed ?

  The SAP error message CRM_DOC_FLOW016, which states "Reference document has been cancelled. Link is not allowed," typically occurs in the context of document flow in SAP CRM (Customer Relationship Management). This error indicates that the document you are trying to link or reference has been cancelled, and therefore, the system does not allow any further actions that would create a link to it.
  Cause:
  
  Cancelled Document: The primary cause of this error is that the reference document (such as a sales order, quotation, or any other CRM document) has been cancelled. In SAP, once a document is cancelled, it is no longer valid for further processing or linking.
  Document Flow Integrity: SAP maintains the integrity of document flows, and linking to a cancelled document would violate this integrity.
  
  Solution:
  
  Check Document Status: Verify the status of the reference document. You can do this by navigating to the document in question and checking its status. If it is indeed cancelled, you will need to consider alternative actions.
  Use Valid Documents: If you need to create a new document or link to another document, ensure that you are using valid, active documents that have not been cancelled.
  Recreate Document: If the cancelled document was necessary for your process, you may need to recreate it. This involves creating a new document that reflects the necessary information.
  Consult with SAP Support: If you believe the document should not be cancelled or if you need further assistance, consider reaching out to your SAP support team or consulting SAP documentation for more specific guidance.
  
  Related Information:
  
  Document Flow in SAP CRM: Understanding how document flow works in SAP CRM can help you navigate issues related to document linking and cancellations.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like CRM_ORDER, CRM_QUOTATION, etc.) to check document statuses and flows.
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to this error message. SAP's official documentation can also provide insights into handling document flows.
  
  By following these steps, you should be able to address the CRM_DOC_FLOW016 error effectively.