How To Fix CRM_DNO003 - Business process step &1 not available for business process &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DNO - Integration of Support Messages with CRM Service

• Message number: 003

• Message text: Business process step &1 not available for business process &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DNO003 - Business process step &1 not available for business process &2 ?

  The SAP error message CRM_DNO003 indicates that a specific business process step is not available for the specified business process. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to execute a business process that is not properly configured or does not exist in the system.
  Cause:
  
  Missing Configuration: The business process step you are trying to execute may not be configured in the system for the specified business process.
  Incorrect Business Process: The business process you are working with may not support the step you are trying to access.
  Authorization Issues: The user may not have the necessary authorizations to access the specified business process or step.
  Data Inconsistencies: There may be inconsistencies in the data or settings related to the business process or step.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings in SAP CRM and verify that the business process and the specific step are correctly defined.
  Ensure that the business process step is assigned to the correct business process.
  
  
  
  Review Business Process:
  
  Confirm that you are using the correct business process and that it is active.
  Check if the business process is set up to include the step you are trying to execute.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the business process and its steps.
  You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Data Consistency:
  
  Check for any inconsistencies in the data related to the business process. This may involve reviewing related master data or transactional data.
  If necessary, run consistency checks or reports to identify any issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details about the business process and steps involved.
  Look for any notes or updates from SAP that may address known issues related to this error.
  
  
  
  Debugging:
  
  If you have access to technical resources, consider debugging the process to identify where the error is occurring and why the step is not available.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to view and manage business processes and their steps.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may provide additional insights or solutions for this error.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it. If the issue persists, consider reaching out to SAP support for further assistance.