How To Fix CRM_DNO001 - Solution &1 not available, check your entry

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DNO - Integration of Support Messages with CRM Service

• Message number: 001

• Message text: Solution &1 not available, check your entry

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DNO001 - Solution &1 not available, check your entry ?

  The SAP error message "CRM_DNO001 Solution &1 not available, check your entry" typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access or assign a solution that does not exist or is not available in the system. This can happen for various reasons, including incorrect entries, missing data, or configuration issues.
  Causes:
  
  Incorrect Solution ID: The solution ID entered may be incorrect or does not exist in the system.
  Inactive Solution: The solution may be inactive or not released for use.
  Authorization Issues: The user may not have the necessary authorizations to access the solution.
  Data Inconsistency: There may be inconsistencies in the data or configuration settings in the CRM system.
  Missing Configuration: The solution may not be properly configured in the system.
  
  Solutions:
  
  Verify Solution ID: Check the solution ID you are trying to access. Ensure that it is correct and exists in the system.
  Check Solution Status: Go to the solution management area and verify if the solution is active and released for use.
  User Authorizations: Ensure that the user has the necessary authorizations to access the solution. You may need to consult with your SAP security team.
  Data Consistency Check: Run any relevant reports or transactions to check for data consistency issues in the CRM system.
  Configuration Review: Review the configuration settings related to solutions in the CRM system to ensure everything is set up correctly.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to navigate through CRM orders and solutions.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.