How To Fix CRM_DNO004 - Service session &1 not available, check your entry

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DNO - Integration of Support Messages with CRM Service

• Message number: 004

• Message text: Service session &1 not available, check your entry

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DNO004 - Service session &1 not available, check your entry ?

  The SAP error message CRM_DNO004 indicates that a service session is not available for the specified entry. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate a service session that does not exist or is not currently active.
  Causes:
  
  Invalid Session ID: The session ID you are trying to access may be incorrect or does not exist in the system.
  Session Expiration: The service session may have expired or been terminated due to inactivity.
  Authorization Issues: The user may not have the necessary permissions to access the specified service session.
  Data Entry Error: There may be a typographical error in the session ID or related data entry.
  System Configuration: There could be issues with the configuration of the CRM system or the service session management.
  
  Solutions:
  
  Verify Session ID: Double-check the session ID you are using to ensure it is correct and exists in the system.
  Check Session Status: Use transaction codes or reports in SAP to check the status of the service session. Ensure it is active and not expired.
  User Authorization: Ensure that the user has the necessary authorizations to access the service session. You may need to consult with your SAP security team.
  Recreate Session: If the session has expired, try to recreate it or initiate a new service session.
  Consult Documentation: Refer to SAP documentation or help resources for specific details related to service sessions in your version of SAP CRM.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may help you navigate service sessions.
  SAP Notes: Search for SAP Notes related to CRM_DNO004 in the SAP Support Portal for any known issues or patches.
  Support Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.