How To Fix CRM_DAM_MT_ADM006 - Default Thumbnail can't be deleted, because it is still in use!

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MT_ADM - Message for MIME Type Administration

• Message number: 006

• Message text: Default Thumbnail can't be deleted, because it is still in use!

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MT_ADM006 - Default Thumbnail can't be deleted, because it is still in use! ?

  The SAP error message CRM_DAM_MT_ADM006 indicates that a default thumbnail cannot be deleted because it is still in use. This typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with Digital Asset Management (DAM) functionalities.
  Cause:
  The error arises when you attempt to delete a default thumbnail that is currently associated with one or more objects in the system. This could be due to:
  
  Active References: The thumbnail is linked to one or more documents, products, or other entities in the CRM system.
  System Lock: The thumbnail might be locked by another process or user, preventing its deletion.
  Configuration Issues: There may be configuration settings that prevent the deletion of certain assets.
  
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Identify References:
  
  Check which objects are currently using the thumbnail. You can do this by navigating to the relevant sections in the CRM system where the thumbnail is applied.
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to find references to the thumbnail.
  
  
  
  Remove Associations:
  
  Once you identify the objects using the thumbnail, you will need to remove the associations. This may involve editing the documents or objects to unlink the thumbnail.
  
  
  
  Check for Locks:
  
  Ensure that no other users or processes are currently using the thumbnail. You can check for locks using transaction code SM12 to see if there are any active locks on the thumbnail.
  
  
  
  Delete Thumbnail:
  
  After ensuring that the thumbnail is no longer in use, attempt to delete it again. You can do this through the appropriate transaction or interface in the CRM system.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult SAP documentation or support for further troubleshooting steps specific to your version of the CRM system.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Permissions: Ensure that you have the necessary permissions to delete thumbnails and manage digital assets in the CRM system.
  System Logs: Review system logs for any additional error messages or warnings that might provide more context about the issue.
  
  If you continue to experience difficulties, consider reaching out to your SAP support team or consulting with an SAP expert for more tailored assistance.