How To Fix CRM_DAM_MESSAGES027 - Not authorized to release locked digital assets of other users

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MESSAGES - messages of package CRM_DAM

• Message number: 027

• Message text: Not authorized to release locked digital assets of other users

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MESSAGES027 - Not authorized to release locked digital assets of other users ?

  The SAP error message CRM_DAM_MESSAGES027 indicates that a user is attempting to release locked digital assets that belong to other users, for which they do not have the necessary authorization. This is a common issue in systems where digital asset management (DAM) is integrated, and it typically arises due to permission settings.
  Cause:
  
  Authorization Issues: The user does not have the required authorization to release digital assets that are locked by other users. This is often due to role-based access control settings in SAP.
  Locked Assets: The digital assets may be locked by another user for editing or processing, and the current user is trying to release them without the appropriate permissions.
  
  Solution:
  
  
  Check User Roles and Authorizations:
  
  Review the user’s roles and authorizations in the SAP system. Ensure that the user has the necessary permissions to release locked digital assets.
  You may need to work with your SAP security team to adjust the roles or add specific authorizations related to digital asset management.
  
  
  
  Release by the Locking User:
  
  If possible, ask the user who locked the digital asset to release it. This is the simplest solution if the locking user is available.
  
  
  
  Use Transaction Codes:
  
  If you have the necessary permissions, you can use transaction codes like SM12 (to view and delete locks) to check for locks and potentially release them. However, this should be done with caution and typically requires higher-level authorizations.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on authorization objects related to digital asset management. This can provide insights into what specific authorizations are needed.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you believe the authorization settings are correct, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Authorization Objects: In SAP, authorization objects control access to various functions. For digital asset management, you may need to look into specific authorization objects related to DAM.
  User Management: Regular audits of user roles and permissions can help prevent such issues from occurring in the future.
  Training and Documentation: Ensure that users are trained on how to manage digital assets properly, including how to lock and release them, to minimize conflicts.
  
  By addressing the authorization settings and ensuring proper user training, you can mitigate the occurrence of this error in the future.