How To Fix CRM_DAM_MESSAGES021 - Error when reading properties of digital asset from version &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MESSAGES - messages of package CRM_DAM

• Message number: 021

• Message text: Error when reading properties of digital asset from version &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MESSAGES021 - Error when reading properties of digital asset from version &1 ?

  The SAP error message CRM_DAM_MESSAGES021 typically indicates an issue when the system is trying to read properties of a digital asset from a specific version. This error can arise due to various reasons, including data inconsistencies, missing data, or issues with the digital asset management (DAM) configuration.
  Cause
  
  Missing or Incomplete Data: The digital asset may not have been fully created or may be missing required properties.
  Versioning Issues: The specific version of the digital asset may not exist or may have been deleted.
  Authorization Issues: The user may not have the necessary permissions to access the digital asset or its properties.
  System Configuration: There may be issues with the configuration of the digital asset management system in SAP.
  Database Issues: There could be underlying database issues that prevent the system from retrieving the asset properties.
  
  Solution
  
  Check Asset Existence: Verify that the digital asset exists in the system and that the specified version is available.
  Review Asset Properties: Ensure that all required properties for the digital asset are filled out correctly.
  Check User Permissions: Confirm that the user has the necessary authorizations to access the digital asset.
  Recreate or Restore Asset: If the asset is missing or corrupted, consider recreating it or restoring it from a backup if available.
  System Logs: Check the system logs for any additional error messages or warnings that could provide more context about the issue.
  Consult Documentation: Refer to SAP documentation or notes related to digital asset management for any known issues or patches.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  Related Information
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error.
  Transaction Codes: Familiarize yourself with transaction codes related to digital asset management, such as CRMD_ORDER for managing CRM orders or DMS for document management.
  User Roles: Review the roles and authorizations assigned to users who are encountering this error to ensure they have the necessary access rights.
  
  By following these steps, you should be able to diagnose and resolve the CRM_DAM_MESSAGES021 error in SAP.