How To Fix CRM_CUSTOMER_USAGE002 - Class &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CUSTOMER_USAGE - Customer Usage: Maintenance of Features

• Message number: 002

• Message text: Class &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CUSTOMER_USAGE002 - Class &1 does not exist ?

  The SAP error message CRM_CUSTOMER_USAGE002 indicates that a specific class (denoted by &1) does not exist in the system. This error typically arises in the context of Customer Relationship Management (CRM) when the system is trying to access or utilize a class that has not been defined or is not available in the system.
  Causes:
  
  Missing Class Definition: The class specified in the error message has not been created or defined in the system.
  Incorrect Configuration: There may be a configuration issue where the system is looking for a class that is not correctly set up.
  Transport Issues: If the class was recently transported from another system, the transport may not have been successful, or the class may not have been included in the transport request.
  Authorization Issues: The user may not have the necessary authorizations to access the class, leading to the perception that it does not exist.
  
  Solutions:
  
  
  Check Class Definition:
  
  Go to the transaction code CL02 (Change Class) or CL03 (Display Class) and check if the class exists.
  If it does not exist, you may need to create it using CL01 (Create Class).
  
  
  
  Review Configuration:
  
  Ensure that the configuration settings related to the class are correct. This may involve checking the customizing settings in the CRM module.
  
  
  
  Transport Management:
  
  If the class was supposed to be transported, check the transport logs to ensure that the transport was successful and that the class was included.
  If necessary, re-transport the class from the source system.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the class. This can be done by checking the user roles and authorizations in transaction SU01 (User Maintenance).
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or notes related to the specific class or CRM configuration to ensure that all necessary steps have been followed.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  SAP Notes: Search for SAP Notes related to CRM_CUSTOMER_USAGE002 for any specific patches or updates that may address this issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CL01, CL02, CL03, SU01, and others that may help in troubleshooting.
  Documentation: Review SAP Help documentation for CRM and class management to understand the context and requirements for class definitions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.