How To Fix CRM_CUSTOMER_I802 - Error, no data transfer from the BAdI method CRM_CUSTOMER_I_MERGE

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CUSTOMER_I - Output Class Admin Item

• Message number: 802

• Message text: Error, no data transfer from the BAdI method CRM_CUSTOMER_I_MERGE

What causes this issue?

In the BAdI method CRM_CUSTOMER_I_MERGE, the system issued the error
message error_occured.

System Response

The error is saved in the application log.
The data is not copied from the changing parameter.

How to fix this error?

Remove the cause of the error.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CUSTOMER_I802 - Error, no data transfer from the BAdI method CRM_CUSTOMER_I_MERGE ?

  The SAP error message CRM_CUSTOMER_I802 indicates that there is an issue with data transfer in the context of the BAdI (Business Add-In) method CRM_CUSTOMER_I_MERGE. This error typically arises when there is an attempt to merge customer data, but the system is unable to retrieve or transfer the necessary data due to various reasons.
  Causes of the Error
  
  
  Implementation Issues: The BAdI method may not be properly implemented. If the method is not correctly coded to handle the data transfer, it can lead to this error.
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the customer records that are being merged. This can prevent the system from completing the merge process.
  
  
  Configuration Problems: Incorrect configuration settings in the CRM system can also lead to issues with data transfer.
  
  
  Authorization Issues: The user executing the merge may not have the necessary authorizations to access or modify the customer data.
  
  
  System Bugs: There may be bugs or issues in the SAP system version being used that affect the BAdI functionality.
  
  
  Solutions
  
  
  Check BAdI Implementation: Review the implementation of the BAdI method CRM_CUSTOMER_I_MERGE. Ensure that the logic for data transfer is correctly implemented and that it handles all necessary data scenarios.
  
  
  Data Validation: Validate the customer data being merged. Ensure that all required fields are populated and that there are no inconsistencies in the data.
  
  
  Configuration Review: Check the configuration settings related to customer data management in the CRM system. Ensure that they are set up correctly.
  
  
  Authorization Check: Verify that the user has the necessary authorizations to perform the merge operation. If not, adjust the user roles and permissions accordingly.
  
  
  Debugging: If the issue persists, consider debugging the BAdI method to identify where the data transfer is failing. This may require technical expertise in ABAP programming.
  
  
  SAP Notes and Support: Check for any relevant SAP Notes that may address this specific error. If necessary, contact SAP support for assistance.
  
  
  Related Information
  
  
  BAdI Documentation: Review the official SAP documentation for the BAdI CRM_CUSTOMER_I_MERGE to understand its purpose and how it should be implemented.
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE18 (for BAdI definitions) and SE19 (for BAdI implementations) to manage and troubleshoot BAdI implementations.
  
  
  Error Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  By following these steps, you should be able to identify the root cause of the CRM_CUSTOMER_I802 error and implement a suitable solution.