How To Fix CRM_CUSTOMER_I801 - Error in the BAdI method CRM_CUSTOMER_I_CHECK

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CUSTOMER_I - Output Class Admin Item

• Message number: 801

• Message text: Error in the BAdI method CRM_CUSTOMER_I_CHECK

What causes this issue?

In the BAdI method CRM_CUSTOMER_I_CHECK, the system issued the error
message error_occured.

System Response

The error is saved in the application log.

How to fix this error?

Remove the cause of the error.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CUSTOMER_I801 - Error in the BAdI method CRM_CUSTOMER_I_CHECK ?

  The SAP error message CRM_CUSTOMER_I801, which indicates an error in the BAdI (Business Add-In) method CRM_CUSTOMER_I_CHECK, typically arises in the context of customer data processing within the SAP CRM system. This error can occur during various operations, such as creating or updating customer records.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  
  Validation Failures: The BAdI method CRM_CUSTOMER_I_CHECK is often used for validation checks on customer data. If the data being processed does not meet certain criteria or validation rules defined in the BAdI implementation, the error will be triggered.
  
  
  Custom Code Issues: If there is custom code implemented in the BAdI that has logical errors or exceptions, it can lead to this error message.
  
  
  Data Inconsistencies: Inconsistent or incomplete data in the customer master records can also lead to validation failures.
  
  
  Configuration Issues: Incorrect configuration settings in the CRM system related to customer management can also cause this error.
  
  
  Solution:
  To resolve the CRM_CUSTOMER_I801 error, you can take the following steps:
  
  
  Check BAdI Implementation: Review the implementation of the BAdI CRM_CUSTOMER_I_CHECK. Look for any custom logic that may be causing the error. Ensure that all necessary checks and validations are correctly implemented.
  
  
  Data Validation: Validate the customer data being processed. Ensure that all required fields are filled out correctly and that the data adheres to the expected formats and constraints.
  
  
  Debugging: If you have access to the development environment, you can debug the BAdI method to identify the exact point of failure. This can help you understand what data is causing the issue.
  
  
  Review Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  Consult Documentation: Review SAP documentation or notes related to the BAdI and the specific error message for any known issues or additional troubleshooting steps.
  
  
  SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including any relevant logs and the context in which the error occurs.
  
  
  Related Information:
  
  BAdI (Business Add-In): A BAdI is a type of enhancement in SAP that allows developers to add custom functionality to standard SAP applications without modifying the original code.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE18 (BAdI Definition) and SE19 (BAdI Implementation) to review and modify BAdI implementations.
  SAP Notes: Search for SAP Notes related to the CRM_CUSTOMER_I801 error for any patches or updates that may address the issue.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CUSTOMER_I801 error effectively.