How To Fix CRM_CT_CHANGE223 - Open Change Quotation already exists for Solution Contract Item/s

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CT_CHANGE - Messages for UBB Change Processes

• Message number: 223

• Message text: Open Change Quotation already exists for Solution Contract Item/s

What causes this issue?

This error has occurred while executing change processes on the Solution
Contract. The error has occurred because an open change quotation
already exists; thus implying that execution of a change process is
already in progress. The change process cannot be completed until the
open change quotation is accepted, and it is therefore not possible to
execute any other change processes in the meantime.

System Response

The system raises an error message and stops execution of the change
process.

How to fix this error?

Ensure that the current execution of the change process is completed
before executing the next change process.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CT_CHANGE223 - Open Change Quotation already exists for Solution Contract Item/s ?

  The SAP error message "CRM_CT_CHANGE223: Open Change Quotation already exists for Solution Contract Item/s" typically occurs in the SAP Customer Relationship Management (CRM) module when you attempt to create or modify a change quotation for a solution contract item that already has an open change quotation associated with it. This is a safeguard mechanism to prevent multiple change quotations from being processed simultaneously for the same contract item.
  Cause:
  
  Existing Open Change Quotation: The primary cause of this error is that there is already an open change quotation for the solution contract item you are trying to modify or create a new quotation for.
  System Configuration: In some cases, the system configuration or business rules may restrict the creation of multiple change quotations for the same contract item.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check for Existing Change Quotations:
  
  Navigate to the CRM system and check if there are any existing open change quotations for the specific solution contract item.
  You can do this by using transaction codes like CRMD_ORDER or by searching in the relevant CRM work center.
  
  
  
  Close or Complete Existing Quotations:
  
  If you find an open change quotation, you may need to either complete it or close it before you can create a new one.
  Ensure that all necessary changes are finalized in the existing quotation.
  
  
  
  Review Quotation Status:
  
  If the existing quotation is in a status that allows for changes, you may want to modify it instead of creating a new one.
  
  
  
  Consult with Your Team:
  
  If you are unsure about the status of the existing quotation or how to proceed, consult with your team or the person responsible for managing quotations in your organization.
  
  
  
  System Configuration:
  
  If you believe that the system configuration is causing unnecessary restrictions, you may need to consult with your SAP Basis or configuration team to review the settings related to change quotations.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help you navigate and manage quotations.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  Documentation: Review SAP documentation or help files related to CRM quotations and contracts for a deeper understanding of the processes involved.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.