How To Fix CRM_CONFIRM_SRV105 - Duration must be less than 24 hours

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONFIRM_SRV - Service Confirmation Messages

• Message number: 105

• Message text: Duration must be less than 24 hours

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIRM_SRV105 - Duration must be less than 24 hours ?

  The SAP error message CRM_CONFIRM_SRV105: Duration must be less than 24 hours typically occurs in the context of service confirmations or service order management within the SAP Customer Relationship Management (CRM) module. This error indicates that the duration specified for a service confirmation exceeds the maximum allowed limit of 24 hours.
  Cause:
  
  
  Exceeding Duration Limit: The primary cause of this error is that the duration entered for a service confirmation or service order exceeds 24 hours. This could happen if:
  
  The start and end times of the service are incorrectly entered.
  The duration is calculated based on incorrect time entries.
  
  
  
  Configuration Settings: There may be configuration settings in the system that enforce this 24-hour limit for service confirmations.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Time Entries:
  
  Review the start and end times of the service confirmation. Ensure that the total duration does not exceed 24 hours.
  If the duration is calculated automatically, verify the input data that contributes to this calculation.
  
  
  
  Adjust Duration:
  
  If the service duration is indeed longer than 24 hours, consider splitting the service confirmation into multiple entries, each within the 24-hour limit.
  
  
  
  Configuration Review:
  
  If you believe that the duration should be allowed to exceed 24 hours, consult with your SAP administrator or functional consultant to review the configuration settings related to service confirmations. They may need to adjust the settings if the business process requires longer durations.
  
  
  
  User Training:
  
  Ensure that users entering service confirmations are trained on the correct procedures and understand the limitations regarding duration.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error message.
  Documentation: Review the SAP documentation for CRM service management to understand the business processes and configuration settings related to service confirmations.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.