How To Fix CRM_CONFIRM_SRV104 - End date may be a maximum of 24 hours after the start date

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONFIRM_SRV - Service Confirmation Messages

• Message number: 104

• Message text: End date may be a maximum of 24 hours after the start date

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIRM_SRV104 - End date may be a maximum of 24 hours after the start date ?

  The SAP error message CRM_CONFIRM_SRV104 indicates that the end date for a service confirmation is set too far in the future relative to the start date. Specifically, the system restricts the end date to a maximum of 24 hours after the start date. This is a validation rule in the SAP CRM system to ensure that service confirmations are realistic and manageable.
  Cause:
  The error occurs when:
  
  The end date and time you have entered for a service confirmation exceeds 24 hours from the start date and time.
  This can happen due to manual entry errors or misunderstanding of the time frame allowed for service confirmations.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Check the Start Date and Time: Verify the start date and time you have entered for the service confirmation.
  Adjust the End Date and Time: Ensure that the end date and time you are entering is within 24 hours of the start date and time. If the start date is, for example, 10:00 AM on a given day, the end date should be no later than 10:00 AM the following day.
  Re-enter the Dates: If necessary, re-enter the start and end dates to comply with the 24-hour rule.
  Consult Documentation: If you are unsure about the time frames or the process, refer to the SAP documentation or user manuals related to service confirmations in your specific version of SAP CRM.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional context or updates regarding this error message.
  Configuration Settings: If you have administrative access, review the configuration settings in the SAP CRM system to see if there are any custom rules or settings that might affect the time frame for service confirmations.
  User Training: Ensure that users entering service confirmations are trained on the time constraints and the importance of adhering to the 24-hour rule.
  
  By following these steps, you should be able to resolve the CRM_CONFIRM_SRV104 error and successfully enter your service confirmation.