How To Fix CRM_CONFIRM_SRV102 - Enter either duration/start date or start/end date

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONFIRM_SRV - Service Confirmation Messages

• Message number: 102

• Message text: Enter either duration/start date or start/end date

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIRM_SRV102 - Enter either duration/start date or start/end date ?

  The SAP error message CRM_CONFIRM_SRV102 indicates that there is a missing or incorrect input related to the scheduling of a service confirmation in the SAP Customer Relationship Management (CRM) system. Specifically, the system requires either a duration and start date or a start date and end date to process the service confirmation.
  Cause:
  This error typically occurs when:
  
  The user attempts to create or confirm a service without providing the necessary date and duration information.
  The required fields for scheduling the service are either left blank or filled incorrectly.
  There may be a configuration issue in the service confirmation settings that does not allow for the proper input of dates and durations.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Input Fields:
  
  Ensure that you have entered either:
  
  A start date and end date, or
  A start date and duration.
  
  
  Make sure that the dates are in the correct format and that the duration is a valid time period.
  
  
  
  Review Service Confirmation Settings:
  
  Navigate to the service confirmation transaction and check the configuration settings to ensure that the required fields are correctly set up.
  If you are unsure about the configuration, consult with your SAP administrator or a functional consultant.
  
  
  
  Validate Data Entry:
  
  Double-check the data you are entering for any typos or incorrect formats.
  Ensure that the dates are logical (e.g., the start date should not be after the end date).
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files related to service confirmations for additional guidance on the required fields.
  
  
  
  Testing:
  
  After making the necessary corrections, try to save or confirm the service again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes for service confirmations in SAP CRM, such as CRMD_ORDER or CRMD_ORDERADM_H.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  User Roles and Authorizations: Ensure that your user role has the necessary authorizations to create or confirm service orders.
  
  If the problem continues after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.