How To Fix CRM_CONFIRM_SRV107 - Time between start time and end time is different from duration entered

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONFIRM_SRV - Service Confirmation Messages

• Message number: 107

• Message text: Time between start time and end time is different from duration entered

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIRM_SRV107 - Time between start time and end time is different from duration entered ?

  The SAP error message CRM_CONFIRM_SRV107 indicates that there is a discrepancy between the time duration entered for a service confirmation and the actual time difference between the start time and end time specified. This error typically occurs in the context of service confirmations in SAP Customer Relationship Management (CRM).
  Cause:
  The error arises when:
  
  The difference between the start time and end time does not match the duration that has been entered in the service confirmation.
  For example, if the start time is 10:00 AM and the end time is 11:00 AM, the duration should be 1 hour. If the duration entered is 2 hours, the system will throw this error.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Start and End Times: Verify the start and end times entered in the service confirmation. Ensure that they are correct and reflect the actual time spent on the service.
  
  
  Adjust Duration: If the start and end times are correct, adjust the duration field to match the actual time difference between the start and end times.
  
  
  Recalculate Duration: If you are unsure about the duration, you can recalculate it based on the start and end times. Make sure to enter the correct duration that corresponds to the time difference.
  
  
  Review Time Format: Ensure that the time format is consistent and correctly entered. Sometimes, issues can arise from incorrect formatting.
  
  
  Check for System Settings: If the issue persists, check if there are any system settings or configurations that might be affecting the time calculations.
  
  
  Consult Documentation: If you are still facing issues, refer to SAP documentation or consult with your SAP support team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: You may be using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access service confirmations.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  User Roles: Ensure that you have the necessary permissions to make changes to service confirmations in the system.
  
  By following these steps, you should be able to resolve the CRM_CONFIRM_SRV107 error and successfully process your service confirmation.