How To Fix CRM_CONFIG110 - You cannot use product &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONFIG - CRM Configuration Messages

• Message number: 110

• Message text: You cannot use product &

What causes this issue?

You have selected a product that is configured using classic variant
configuration. However, Service only supports advanced variant
configuration.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Choose a product that is configured using advanced variant
configuration.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIG110 - You cannot use product & ?

  The SAP error message CRM_CONFIG110 typically indicates that there is an issue with the configuration of a product in the SAP Customer Relationship Management (CRM) system. The message usually states: "You cannot use product &" where "&" is a placeholder for the product ID or number that is causing the issue.
  Causes:
  
  Product Not Active: The product may not be active in the system. This can happen if the product has been deactivated or not properly configured.
  Missing Master Data: Required master data for the product may be missing or incomplete. This includes information such as product hierarchy, sales organization, or distribution channel.
  Product Type Restrictions: The product type may not be suitable for the operation you are trying to perform (e.g., certain products may not be allowed in specific sales processes).
  Authorization Issues: The user may not have the necessary authorizations to access or use the product.
  Configuration Errors: There may be errors in the configuration settings related to the product in the CRM system.
  
  Solutions:
  
  Check Product Status: Verify that the product is active. You can do this by checking the product master data in the SAP system.
  Review Master Data: Ensure that all required master data for the product is complete and correctly configured. This includes checking the product hierarchy, sales organization, and distribution channel.
  Product Type Validation: Confirm that the product type is appropriate for the intended use. If necessary, consult with your SAP configuration team to ensure that the product type is set up correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to access and use the product. This may involve checking user roles and permissions in the SAP system.
  Consult Configuration Settings: If you suspect a configuration error, consult with your SAP configuration team to review the settings related to the product and make any necessary adjustments.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as CRMD_ORDER to check the order details or MM03 to view material master data.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to product configuration in CRM for more detailed guidance on setting up and managing products.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.