How To Fix CRM_CONFIG112 - Multiple product variants found for product &2 of item &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONFIG - CRM Configuration Messages

• Message number: 112

• Message text: Multiple product variants found for product &2 of item &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIG112 - Multiple product variants found for product &2 of item &1 ?

  The SAP error message CRM_CONFIG112 indicates that there are multiple product variants found for a specific product in a sales document (like a sales order or quotation). This typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to determine which specific variant of a product should be used because there are multiple variants available.
  Cause:
  
  Multiple Variants: The product in question has multiple variants defined in the system, and the system cannot automatically determine which one to select.
  Configuration Issues: There may be issues with how the product variants are configured in the system, leading to ambiguity.
  Missing Selection Criteria: The user may not have provided sufficient selection criteria to narrow down the product variant.
  
  Solution:
  
  Specify Variant: When creating or editing the sales document, ensure that you specify the exact variant of the product you want to use. This can often be done by selecting the variant from a list or entering specific configuration details.
  Review Product Configuration: Check the configuration of the product in the system. Ensure that the variants are correctly defined and that there are no unnecessary duplicates.
  Use Product Selection: If applicable, use the product selection screen to choose the desired variant explicitly. This may involve navigating through the product hierarchy or using filters to find the correct variant.
  Consult Documentation: Refer to the SAP documentation or help resources for guidance on how to handle product variants in your specific version of SAP CRM.
  Check User Authorizations: Ensure that the user has the necessary authorizations to view and select the product variants.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Configuration Settings: Review the configuration settings for product variants in the SAP CRM system, including settings related to variant configuration and product master data.
  Training and Documentation: Consider providing training for users on how to handle product variants effectively, including how to navigate the selection process.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can analyze the specific configuration and data in your system.