How To Fix CRM_CONFIG150 - Knowledge base &1: Fixed quantity could not be determined for product &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONFIG - CRM Configuration Messages

• Message number: 150

• Message text: Knowledge base &1: Fixed quantity could not be determined for product &2

What causes this issue?

The system could not determine a value for field 'Fixed Quantity '
(FIXQTY) with the given knowledge base.

System Response

A value for this field could not be determined due to missing
information or inconsistency in the knowledge base.

How to fix this error?

Check the settings in knowledge base.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIG150 - Knowledge base &1: Fixed quantity could not be determined for product &2 ?

  The SAP error message CRM_CONFIG150 indicates that the system is unable to determine a fixed quantity for a specific product in the context of a configuration or sales order process. This error typically arises in the SAP Customer Relationship Management (CRM) module when dealing with product configurations, especially in scenarios involving variant configuration or when specific product attributes are required to determine quantities.
  Cause:
  
  Missing Configuration Data: The product may not have the necessary configuration data or characteristics defined in the system.
  Incorrect Product Master Data: The product master data might be incomplete or incorrectly maintained, leading to the inability to derive the fixed quantity.
  Dependencies Not Defined: If there are dependencies or rules that govern how quantities are determined, they may not be properly defined or activated.
  Sales Order or Quotation Issues: The error can also occur if there are issues with the sales order or quotation that reference the product, such as missing or incorrect item details.
  
  Solution:
  
  Check Product Configuration: Ensure that the product in question has all the necessary configuration settings and characteristics defined. This includes checking the variant configuration settings if applicable.
  Review Product Master Data: Verify that the product master data is complete and accurate. This includes checking the material type, sales views, and any relevant configuration settings.
  Define Dependencies: If the product relies on specific dependencies for quantity determination, ensure that these are correctly defined in the system. This may involve checking the configuration profiles and rules.
  Check Sales Order Details: Review the sales order or quotation to ensure that all required fields are filled out correctly and that the product is being referenced properly.
  Consult Documentation: Refer to SAP documentation or knowledge base articles related to CRM configuration and product management for additional guidance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Use transaction codes like CS03 (Display Material) or CU50 (Configuration Profile) to review the product configuration and master data.
  Debugging: If the issue persists, consider debugging the process to identify where the fixed quantity determination is failing.
  Support: If internal troubleshooting does not resolve the issue, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the CRM_CONFIG150 error and implement a solution to resolve it.