How To Fix CRM_COMPL_UI002 - Action &1 is not valid for item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_UI - Complaints Messages

• Message number: 002

• Message text: Action &1 is not valid for item &2

What causes this issue?

The action chosen cannot be performed for the item.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check Customizing for the action. The action is for example, flagged as
'Cannot be performed online'. It is possible that the action has
already been performed and may only be performed once.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_UI002 - Action &1 is not valid for item &2 ?

  The SAP error message CRM_COMPL_UI002 indicates that an action you are trying to perform on a specific item in the CRM (Customer Relationship Management) system is not valid. This error typically arises in the context of the CRM UI (User Interface) when the system does not recognize the action for the specified item.
  Cause:
  
  Invalid Action: The action you are trying to execute may not be applicable to the item in question. This could be due to the item's status or type.
  Configuration Issues: There may be configuration settings in the CRM system that restrict certain actions based on business rules or item types.
  Authorization Issues: The user may not have the necessary permissions to perform the action on the specified item.
  Item Status: The item may be in a status that does not allow the requested action (e.g., completed, closed, etc.).
  
  Solution:
  
  Check Action Validity: Verify that the action you are trying to perform is valid for the item type and its current status. Consult the documentation or help resources for the specific CRM module you are using.
  Review Configuration: If you have access, check the configuration settings in the CRM system to ensure that the action is allowed for the item type.
  User Authorization: Ensure that the user has the necessary authorizations to perform the action. This may involve checking user roles and permissions in the SAP system.
  Item Status: Check the status of the item. If the item is in a status that does not allow the action, you may need to change the status or choose a different action.
  Consult with SAP Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the CRM module you are using to understand the valid actions for different item types.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.