How To Fix CRM_COMPL_ARM108 - RFC destination in profile for ERP sales transactions must be &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM - Messages for Complaint Advanced Return Mgmt. Integration

• Message number: 108

• Message text: RFC destination in profile for ERP sales transactions must be &1

What causes this issue?

When you create an SAP ERP returns order from an SAP CRM complaint item
or returns item, the ERP system is called using CRM middleware. During
this process, there was an error for the following reason:
The ERP system that is entered in the middleware <LS>Administration
Console: Object Navigator </>(transaction <LB>SMOEAC</>) for <LS>Site</>
= <LS>R/3</>, does not match the value of the <LS>RFC Destination</>
that is entered in the Customizing activity
<DS:SIMG.CRMVC_ERPPROF>Define Profiles for ERP Sales Transactions</>.

How to fix this error?

Adjust the RFC destination of your <LS>ERP Sales Order Profile</> in SAP
CRM Customizing activity <DS:SIMG.CRMVC_ERPPROF>Define Profiles for ERP
Sales Transactions</>, to the value that is used for your middleware
connections for SAP ERP.
In Customizing activity <DS:SIMG.CRMC_UI_PROFILE>Define Business Role
</>, you can see which profile needs to be adapted in the Customizing
activity named above.
The profile name appears there in the field <LS>Technical Profile </>for
business role SERVICEPRO.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM108 - RFC destination in profile for ERP sales transactions must be &1 ?

  The SAP error message CRM_COMPL_ARM108 indicates that there is an issue with the RFC (Remote Function Call) destination configuration for ERP sales transactions in the SAP CRM system. This error typically arises when the system is unable to find or access the specified RFC destination that is required for processing sales transactions between the CRM and ERP systems.
  Cause:
  
  Missing RFC Destination: The specified RFC destination is not defined in the system.
  Incorrect Configuration: The RFC destination may be incorrectly configured, leading to connection issues.
  Authorization Issues: The user or system may not have the necessary authorizations to access the RFC destination.
  Network Issues: There may be network connectivity problems between the CRM and ERP systems.
  Profile Configuration: The profile settings in the CRM system may not be correctly set up to point to the appropriate RFC destination.
  
  Solution:
  
  
  Check RFC Destination:
  
  Go to transaction SM59 in the SAP GUI.
  Look for the RFC destination mentioned in the error message (it will be indicated as &1).
  Ensure that the destination is defined and configured correctly.
  
  
  
  Test the RFC Connection:
  
  In transaction SM59, select the RFC destination and use the "Test Connection" option to verify that the connection is working properly.
  If the test fails, check the configuration settings, including the target system's hostname, service, and logon credentials.
  
  
  
  Review Authorizations:
  
  Ensure that the user or system has the necessary authorizations to access the RFC destination.
  Check the roles and profiles assigned to the user.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues preventing the CRM system from reaching the ERP system.
  You may need to involve your network team to troubleshoot any connectivity problems.
  
  
  
  Profile Settings:
  
  Review the profile settings in the CRM system to ensure that they are correctly pointing to the RFC destination.
  You can check the relevant configuration in transaction CRMCMP or similar configuration transactions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  System Logs: Review system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the issue related to the RFC destination in your SAP CRM system.