How To Fix CRM_CODEX111 - Check whether the service employee has been created in ERP

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CODEX - Messages for Check Reports for Service Data Exchange

• Message number: 111

• Message text: Check whether the service employee has been created in ERP

What causes this issue?

You want to check whether the service employee was created in the ERP
system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use transaction <DS:TRAN.CRM_CODEX_OLTP_CUST>HR Master Record</> to
check.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CODEX111 - Check whether the service employee has been created in ERP ?

  The SAP error message CRM_CODEX111 typically indicates that there is an issue related to the service employee not being properly created or recognized in the ERP system. This error often arises in the context of SAP Customer Relationship Management (CRM) when trying to assign a service employee to a service order or similar transaction.
  Cause:
  
  Employee Not Created: The service employee may not have been created in the ERP system (SAP ECC or S/4HANA).
  Incorrect Data: There may be incorrect or missing data in the employee master record.
  Integration Issues: There could be issues with the integration between CRM and ERP systems, leading to the employee not being recognized.
  Authorization Issues: The user may not have the necessary authorizations to view or assign the service employee.
  
  Solution:
  
  
  Check Employee Creation:
  
  Verify if the service employee exists in the ERP system. You can do this by checking the employee master data in the relevant transaction (e.g., PA20 or PA30).
  If the employee does not exist, create the employee in the ERP system.
  
  
  
  Verify Employee Data:
  
  Ensure that all required fields in the employee master record are filled out correctly. This includes organizational assignment, personal data, and any relevant roles or authorizations.
  
  
  
  Check Integration Settings:
  
  Review the integration settings between CRM and ERP. Ensure that the necessary configurations are in place for employee data to be synchronized between the two systems.
  Check if there are any errors in the middleware (e.g., SAP PI/PO) that could be affecting data transfer.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and assign the service employee. This may involve checking roles and profiles assigned to the user.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and ERP integration for any specific configurations or known issues.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20 (Display HR Master Data), PA30 (Maintain HR Master Data), and CRM transaction codes for service management.
  SAP Notes: Check SAP Notes for any updates or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_CODEX111 error message.