How To Fix CRM_CODEX104 - Product &1 does not exist in OLTP

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CODEX - Messages for Check Reports for Service Data Exchange

• Message number: 104

• Message text: Product &1 does not exist in OLTP

What causes this issue?

Product &SYST-MSGV1& does not exist in the Online Transaction Processing
(OLTP) system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create the product in transaction MM01.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CODEX104 - Product &1 does not exist in OLTP ?

  The SAP error message CRM_CODEX104 indicates that a specific product (denoted by &1) does not exist in the Online Transaction Processing (OLTP) system. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate product data that is not available in the underlying OLTP system.
  Cause:
  
  Product Not Created: The product may not have been created in the OLTP system.
  Data Synchronization Issues: There may be a synchronization issue between the CRM and OLTP systems, especially if they are part of a distributed architecture.
  Incorrect Product ID: The product ID being referenced may be incorrect or misspelled.
  Product Deletion: The product may have been deleted or archived in the OLTP system.
  Authorization Issues: The user may not have the necessary authorizations to view the product in the OLTP system.
  
  Solution:
  
  Verify Product Existence: Check if the product exists in the OLTP system. You can do this by using transaction codes like MM03 (Display Material) or MM02 (Change Material) in the SAP GUI.
  Check Synchronization: If you are using a CRM system that is integrated with an OLTP system, ensure that the data synchronization processes (like middleware or data transfer jobs) are functioning correctly.
  Correct Product ID: Double-check the product ID being used in the transaction to ensure it is correct.
  Recreate Product: If the product does not exist, you may need to create it in the OLTP system using the appropriate transaction (e.g., MM01 for creating a material).
  Review Authorizations: Ensure that the user has the necessary authorizations to access the product data in the OLTP system.
  Consult Logs: Check system logs for any additional error messages or warnings that might provide more context about the issue.
  
  Related Information:
  
  Integration Settings: If you are using SAP CRM with SAP ERP, review the integration settings to ensure that the product data is being transferred correctly.
  Data Replication: Look into the data replication settings if you are using SAP Landscape Transformation (SLT) or other data replication tools.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address known issues related to this error message.
  Documentation: Review the SAP documentation for CRM and OLTP integration for best practices and troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.