How To Fix CRM_CODEX104 - Product &1 does not exist in OLTP

CRM_CODEX104 - Overview

• Message type: E = Error

• Message class: CRM_CODEX - Messages for Check Reports for Service Data Exchange

• Message number: 104

• Message text: Product &1 does not exist in OLTP

What causes this issue?

Product &SYST-MSGV1& does not exist in the Online Transaction Processing
(OLTP) system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create the product in transaction MM01.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_CODEX104 - Details

• The SAP error message CRM_CODEX104 indicates that a specific product (denoted by &1) does not exist in the Online Transaction Processing (OLTP) system. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate product data that is not available in the underlying OLTP system.
  
  Cause:
  
  Product Not Created: The product may not have been created in the OLTP system.
  Data Synchronization Issues: There may be a synchronization issue between the CRM and OLTP systems, especially if they are part of a distributed architecture.
  Incorrect Product ID: The product ID being referenced may be incorrect or misspelled.
  Product Deletion: The product may have been deleted or archived in the OLTP system.
  Authorization Issues: The user may not have the necessary authorizations to view the product in the OLTP system.
  
  
  Solution:
  
  Verify Product Existence: Check if the product exists in the OLTP system. You can do this by using transaction codes