How To Fix CRM_CODEX021 - No controlling scenario was found for transaction type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CODEX - Messages for Check Reports for Service Data Exchange

• Message number: 021

• Message text: No controlling scenario was found for transaction type &1

What causes this issue?

No controlling scenarios were found for transaction type &SYST-MSGV1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In transaction SCRM in your Online Transaction Processing (OLTP) system,
choose <LS>Customer Relationship Management -> Settings for Service
Processing -> Controlling Integration -> Establish Controlling Type,
Level, and Scenarios</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CODEX021 - No controlling scenario was found for transaction type &1 ?

  The SAP error message CRM_CODEX021 indicates that there is no controlling scenario found for the specified transaction type in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is unable to find a valid controlling scenario that matches the transaction type being processed.
  Cause:
  
  Missing Configuration: The controlling scenario for the specified transaction type has not been configured in the system.
  Incorrect Transaction Type: The transaction type being used may not be correctly defined or may not exist in the system.
  Inconsistent Data: There may be inconsistencies in the data or settings related to the controlling scenarios and transaction types.
  Authorization Issues: The user may not have the necessary authorizations to access the controlling scenario.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the customizing settings in SAP (transaction code SPRO).
  Navigate to the relevant area for CRM and check the configuration for controlling scenarios.
  Ensure that the controlling scenario is defined for the transaction type in question.
  
  
  
  Define Controlling Scenario:
  
  If the controlling scenario is missing, you may need to create it. This can typically be done in the customizing settings under the relevant section for controlling scenarios.
  Make sure to assign the correct transaction type to the newly created controlling scenario.
  
  
  
  Verify Transaction Type:
  
  Check if the transaction type used is correct and exists in the system.
  You can do this by navigating to the transaction type configuration and ensuring it is properly set up.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the controlling scenario.
  You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM controlling scenarios for any additional guidance or updates that may be relevant.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (Order Management), and others that may help in troubleshooting.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.