How To Fix CRM_CODEX021 - No controlling scenario was found for transaction type &1

CRM_CODEX021 - Overview

• Message type: E = Error

• Message class: CRM_CODEX - Messages for Check Reports for Service Data Exchange

• Message number: 021

• Message text: No controlling scenario was found for transaction type &1

What causes this issue?

No controlling scenarios were found for transaction type &SYST-MSGV1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In transaction SCRM in your Online Transaction Processing (OLTP) system,
choose <LS>Customer Relationship Management -> Settings for Service
Processing -> Controlling Integration -> Establish Controlling Type,
Level, and Scenarios</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CODEX021 - No controlling scenario was found for transaction type &1 ?

  The SAP error message CRM_CODEX021 indicates that there is no controlling scenario found for the specified transaction type in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is unable to find a valid controlling scenario that matches the transaction type being processed.
  
  Cause:
  
  Missing Configuration: The controlling scenario for the specified transaction type has not been configured in the system.
  Incorrect Transaction Type: The transaction type being used may not be correctly defined or may not exist in the system.
  Inconsistent Data: There may be inconsistencies in the data or settings related to the controlling scenarios and transaction types.
  Authorization Issues: The user may not have the necessary authorizations to access the controlling scenario.
  
  
  Solution:
  
  
  Check Configuration:
  
  Go to the customizing settings in SAP (transaction code SPRO).
  Navigate to the relevant area for CRM and check the configuration for controlling scenarios.
  Ensure that the controlling scenario is defined for the transaction type in question.
  
  
  
  Define