How To Fix CRM_CMDC_CUSTOMIZING033 - Default escalation reason is mandatory for transfer to ERP

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 033

• Message text: Default escalation reason is mandatory for transfer to ERP

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING033 - Default escalation reason is mandatory for transfer to ERP ?

  The SAP error message CRM_CMDC_CUSTOMIZING033 indicates that a default escalation reason is required for transferring a CRM (Customer Relationship Management) transaction to ERP (Enterprise Resource Planning). This error typically arises when there is an attempt to transfer a CRM transaction (like a service request or complaint) to the ERP system without having a default escalation reason defined in the system.
  Cause:
  The primary cause of this error is the absence of a default escalation reason in the CRM system. Escalation reasons are used to categorize and manage issues that require attention or action, and they are mandatory for certain processes, especially when integrating with ERP.
  Solution:
  To resolve this error, you need to define a default escalation reason in the CRM system. Here are the steps to do this:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: SPRO -> SAP Reference IMG -> Customer Relationship Management -> Service -> Service Order Management -> Define Default Escalation Reasons.
  
  
  
  Define Default Escalation Reason:
  
  In the customizing settings, you can create or modify the default escalation reasons.
  Ensure that you have at least one escalation reason defined as default.
  
  
  
  Assign Escalation Reason:
  
  If necessary, assign the newly created escalation reason to the relevant service order types or transaction types that require it.
  
  
  
  Test the Configuration:
  
  After making the changes, try to transfer the CRM transaction to ERP again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for customizing or CRMD_ORDER for managing CRM orders.
  Documentation: Refer to SAP Help documentation for detailed information on escalation management and customizing settings.
  User Roles: Ensure that you have the necessary authorizations to make changes in the customizing settings.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully transfer CRM transactions to the ERP system.