How To Fix CRM_CMDC_CUSTOMIZING032 - This escalation reason does not exist in the remote system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 032

• Message text: This escalation reason does not exist in the remote system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING032 - This escalation reason does not exist in the remote system ?

  The SAP error message CRM_CMDC_CUSTOMIZING032 indicates that there is an issue with the escalation reason not being found in the remote system. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to escalate a business transaction or case, and the system cannot find the specified escalation reason in the remote system's configuration.
  Cause:
  
  Missing Customization: The escalation reason you are trying to use has not been defined or customized in the remote system.
  Data Synchronization Issues: There may be a problem with data synchronization between the local and remote systems, leading to discrepancies in available escalation reasons.
  Incorrect Configuration: The configuration settings in the remote system may not match those in the local system, causing the escalation reason to be unrecognized.
  Transport Issues: If the escalation reason was recently created or modified, it may not have been transported correctly to the remote system.
  
  Solution:
  
  
  Check Customization:
  
  Verify that the escalation reason exists in the remote system. You can do this by navigating to the relevant customizing transaction (e.g., SPRO) and checking the settings under CRM.
  If it does not exist, you will need to create it in the remote system.
  
  
  
  Synchronize Data:
  
  Ensure that the data between the local and remote systems is synchronized. This may involve running synchronization jobs or manually updating the remote system.
  
  
  
  Review Configuration:
  
  Check the configuration settings in both systems to ensure they are aligned. Look for any discrepancies in the escalation reason settings.
  
  
  
  Transport Requests:
  
  If the escalation reason was recently created or modified, ensure that the transport request containing this change has been successfully imported into the remote system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM escalation reasons for any additional troubleshooting steps or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (Order Management), and others that may help in navigating the CRM configuration.
  SAP Notes: Search for SAP Notes related to CRM escalation reasons or the specific error message for any patches or updates that may address the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_CMDC_CUSTOMIZING032 error message.