How To Fix CRM_CMDC_CUSTOMIZING031 - This text type is not supported by the transaction type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 031

• Message text: This text type is not supported by the transaction type

What causes this issue?

You tried to use a text type that is not specified in the text
determination profile assigned to the maintained transaction type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING031 - This text type is not supported by the transaction type ?

  The SAP error message CRM_CMDC_CUSTOMIZING031 indicates that a specific text type is not supported for the transaction type you are working with in the SAP CRM system. This error typically arises when you attempt to use a text type that has not been configured for the particular transaction type in the system.
  Cause:
  
  Text Type Configuration: The text type you are trying to use is not defined or not allowed for the specific transaction type in the customizing settings.
  Transaction Type Restrictions: Certain transaction types may have restrictions on which text types can be associated with them.
  Missing Customization: The necessary customization settings for the text type and transaction type relationship may not have been set up in the system.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Text Type Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG).
  Navigate to Customer Relationship Management > Basic Functions > Text Management > Define Text Types.
  Ensure that the text type you are trying to use is defined and active.
  
  
  
  Check Transaction Type Configuration:
  
  In the IMG, navigate to Customer Relationship Management > Sales Order Management > Define Transaction Types.
  Verify that the transaction type you are using allows the text type you are trying to add.
  
  
  
  Adjust Customizing Settings:
  
  If the text type is not allowed for the transaction type, you may need to adjust the customizing settings to include the text type for that transaction type.
  This may involve adding the text type to the allowed list for the transaction type.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for specific details on text types and transaction types to ensure you are using them correctly.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  Transaction Codes: Familiarize yourself with transaction codes related to text management and customizing, such as SPRO for accessing the IMG.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional consultant for further assistance.