How To Fix CRM_CMDC_CUSTOMIZING022 - This case type does not exist in the remote system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 022

• Message text: This case type does not exist in the remote system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING022 - This case type does not exist in the remote system ?

  The SAP error message CRM_CMDC_CUSTOMIZING022 indicates that a specific case type does not exist in the remote system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to access or manipulate a case type that has not been defined or is not available in the connected system.
  Cause:
  
  Missing Case Type: The case type you are trying to use has not been created or configured in the remote system.
  Incorrect Configuration: There may be a mismatch in the configuration between the local and remote systems, leading to the case type not being recognized.
  Transport Issues: If the case type was recently created or modified, it may not have been transported correctly to the remote system.
  Authorization Issues: The user may not have the necessary authorizations to access the case type in the remote system.
  
  Solution:
  
  
  Check Case Type Configuration:
  
  Verify that the case type exists in the remote system. You can do this by navigating to the relevant configuration area in the SAP CRM system (e.g., transaction code CRMD_ORDER or through the customizing settings).
  If the case type does not exist, you will need to create it in the remote system.
  
  
  
  Transport the Case Type:
  
  If the case type was created in the local system but not in the remote system, ensure that the transport request containing the case type is released and imported into the remote system.
  
  
  
  Synchronize Customizing:
  
  If there are discrepancies in customizing settings between systems, consider using transaction CRMCUST to synchronize the customizing settings.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the case type in the remote system. You may need to consult with your security team to verify user roles and permissions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific case type and error message for any additional troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMCUST, and SE09 (for transport management).
  SAP Notes: Check the SAP Support Portal for any notes related to this error message or case type issues.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance.