How To Fix CRM_CMDC_CUSTOMIZING020 - Wrong transaction classification for dispute

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 020

• Message text: Wrong transaction classification for dispute

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING020 - Wrong transaction classification for dispute ?

  The SAP error message CRM_CMDC_CUSTOMIZING020 indicates that there is a problem with the transaction classification for a dispute in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system encounters a transaction that does not match the expected classification settings defined in the system's customizing settings.
  Cause:
  
  Incorrect Configuration: The transaction classification for disputes may not be correctly configured in the system. This could be due to missing or incorrect entries in the customizing settings.
  Missing Transaction Type: The transaction type being used may not be defined or may not be allowed for the specific dispute process.
  Inconsistent Data: There may be inconsistencies in the data related to the transaction classification, such as missing or incorrect mappings.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for CRM and check the settings for transaction classifications related to disputes.
  Ensure that the transaction types and classifications are correctly defined and that the necessary entries exist.
  
  
  
  Review Transaction Types:
  
  Verify that the transaction type you are trying to use for the dispute is valid and properly configured.
  Ensure that the transaction type is allowed for the dispute process you are working with.
  
  
  
  Adjust Data:
  
  If there are inconsistencies in the data, correct them. This may involve updating the relevant records or mappings in the system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM dispute management for any specific requirements or configurations that may be necessary.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to ensure that the error no longer occurs.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists after checking the configurations and data, consider reaching out to SAP support for further assistance. They may provide additional insights or patches if the issue is related to a known bug.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and disputes.
  SAP Notes: Check for any SAP Notes that may address this specific error message or provide guidance on dispute management configurations.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_CMDC_CUSTOMIZING020 error in your SAP system.