How To Fix CRM_CMDC_CUSTOMIZING020 - Wrong transaction classification for dispute

CRM_CMDC_CUSTOMIZING020 - Overview

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 020

• Message text: Wrong transaction classification for dispute

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING020 - Wrong transaction classification for dispute ?

  The SAP error message CRM_CMDC_CUSTOMIZING020 indicates that there is a problem with the transaction classification for a dispute in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system encounters a transaction that does not match the expected classification settings defined in the system's customizing settings.
  
  Cause:
  
  Incorrect Configuration: The transaction classification for disputes may not be correctly configured in the system. This could be due to missing or incorrect entries in the customizing settings.
  Missing Transaction Type: The transaction type being used may not be defined or may not be allowed for the specific dispute process.
  Inconsistent Data: There may be inconsistencies in the data related to the transaction classification, such as missing or incorrect mappings.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for CRM and check the settings for