How To Fix CRM_CMDC_CUSTOMIZING021 - No remote system available for attribute verification

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 021

• Message text: No remote system available for attribute verification

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING021 - No remote system available for attribute verification ?

  The SAP error message CRM_CMDC_CUSTOMIZING021 indicates that there is no remote system available for attribute verification in the context of SAP Customer Relationship Management (CRM). This error typically arises when the system is trying to verify certain attributes or data against a remote system (like an ERP system) but cannot establish a connection or find the necessary configuration.
  Causes:
  
  Missing Configuration: The remote system (e.g., ERP) may not be properly configured in the CRM system.
  Connection Issues: There may be network issues preventing the CRM system from connecting to the remote system.
  RFC Destination: The RFC (Remote Function Call) destination for the remote system may not be set up correctly or may be inactive.
  Authorization Issues: The user may not have the necessary authorizations to access the remote system.
  System Downtime: The remote system may be down or undergoing maintenance.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the remote system is correctly configured in the CRM system. This includes checking the settings in transaction SPRO under the relevant customizing paths.
  Verify that the necessary attributes are defined and that the remote system is included in the configuration.
  
  
  
  Verify RFC Destination:
  
  Go to transaction SM59 and check the RFC destination for the remote system. Ensure that it is correctly configured and test the connection to see if it is successful.
  If the RFC destination is inactive, activate it.
  
  
  
  Network Connectivity:
  
  Check for any network issues that might be preventing the CRM system from reaching the remote system. This could involve checking firewalls, VPNs, or other network configurations.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the remote system. This may involve checking roles and profiles assigned to the user.
  
  
  
  System Status:
  
  Check if the remote system is up and running. If it is down, coordinate with the relevant team to resolve any issues.
  
  
  
  Logs and Traces:
  
  Review system logs and traces for any additional error messages or information that could provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM and the specific modules you are working with to ensure that all configurations are correct.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the error message CRM_CMDC_CUSTOMIZING021.