How To Fix CRM_CMDC_CUSTOMIZING023 - Specify a case type first, before selecting a case reason

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 023

• Message text: Specify a case type first, before selecting a case reason

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING023 - Specify a case type first, before selecting a case reason ?

  The SAP error message CRM_CMDC_CUSTOMIZING023 indicates that you are trying to select a case reason without first specifying a case type in the CRM system. This is a common issue when working with the CRM module, particularly in the context of managing customer cases or service requests.
  Cause:
  The error occurs because the system requires a case type to be defined before you can select a case reason. The case type serves as a categorization for the case, and the case reason provides more specific information about the nature of the case. Without a defined case type, the system cannot determine which case reasons are applicable.
  Solution:
  To resolve this error, follow these steps:
  
  
  Specify a Case Type:
  
  Navigate to the area where you are creating or managing the case.
  Look for a field labeled "Case Type" or similar.
  Select an appropriate case type from the available options.
  
  
  
  Select a Case Reason:
  
  Once you have specified a case type, you should now be able to select a case reason from the corresponding dropdown or selection list.
  
  
  
  Check Customizing Settings:
  
  If you are unsure about the available case types or reasons, you may need to check the customizing settings in the SAP system.
  Go to the transaction code SPRO (SAP Project Reference Object) and navigate to the relevant customizing path for CRM case management.
  Ensure that the case types and reasons are properly defined and activated.
  
  
  
  User Authorization:
  
  Ensure that you have the necessary authorizations to create or modify cases and that the case types and reasons are not restricted for your user role.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  CRM_ORDER: To manage CRM orders and cases.
  SPRO: To access the customizing settings.
  
  
  
  Documentation:
  
  Refer to the SAP Help Portal for detailed documentation on CRM case management and customizing options.
  
  
  
  Support:
  
  If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP community forums for further assistance.
  
  
  
  By ensuring that a case type is specified before selecting a case reason, you should be able to resolve the error and proceed with your case management tasks in SAP CRM.