How To Fix CRM_CMDC_CUSTOMIZING013 - This reason code is still in use

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 013

• Message text: This reason code is still in use

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING013 - This reason code is still in use ?

  The SAP error message CRM_CMDC_CUSTOMIZING013 with the description "This reason code is still in use" typically occurs in the context of customizing settings in SAP CRM (Customer Relationship Management). This error indicates that a specific reason code you are trying to delete or modify is still being referenced in the system, which prevents the action from being completed.
  Cause:
  The primary cause of this error is that the reason code you are attempting to delete or modify is still linked to existing records or transactions in the system. This could include:
  
  Open or historical transactions that reference the reason code.
  Customizing settings or configurations that are still active and using the reason code.
  Dependencies in other modules or components that rely on the reason code.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Usage: Determine where the reason code is being used. You can do this by:
  
  Checking transaction records in the CRM system that may reference the reason code.
  Using transaction codes like SE16 or SE11 to look up database tables that might contain references to the reason code.
  
  
  
  Remove Dependencies: Once you identify where the reason code is being used, you will need to:
  
  Update or delete the transactions that reference the reason code.
  Change any configurations or settings that are still using the reason code.
  
  
  
  Check Customizing Settings: If the reason code is part of a customizing setting, ensure that it is not being used in any active configurations. You may need to navigate to the relevant customizing transaction (e.g., SPRO) and check the settings.
  
  
  Test Changes: After making the necessary changes, try to delete or modify the reason code again to see if the error persists.
  
  
  Consult Documentation: If you are unsure about the dependencies or how to proceed, refer to SAP documentation or consult with your SAP support team for guidance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE16 (Data Browser), and SE11 (Data Dictionary) to help you navigate the system.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message, as there may be specific patches or updates that address known issues.
  User Roles: Ensure that you have the necessary authorizations to make changes to customizing settings in SAP CRM.
  
  By following these steps, you should be able to resolve the error and successfully manage the reason code in your SAP CRM system.