How To Fix CRM_CMDC_CUSTOMIZING011 - This transaction type is still in use by other customizing activities

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 011

• Message text: This transaction type is still in use by other customizing activities

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING011 - This transaction type is still in use by other customizing activities ?

  The SAP error message CRM_CMDC_CUSTOMIZING011 indicates that a specific transaction type is still in use by other customizing activities, which prevents you from making changes or deleting that transaction type. This is a common issue in SAP CRM when trying to modify or delete transaction types that are linked to other configurations or processes.
  Cause:
  The error typically arises due to one or more of the following reasons:
  
  Active Dependencies: The transaction type you are trying to modify or delete is linked to other customizing settings, such as status profiles, business processes, or other transaction types.
  Usage in Existing Data: The transaction type may be in use in existing documents or records, which prevents changes to its configuration.
  Customizing Settings: There may be other customizing activities that reference the transaction type, making it necessary to resolve those dependencies first.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Dependencies:
  
  Use transaction code SE11 (Data Dictionary) or SE80 (Object Navigator) to check for any dependencies related to the transaction type.
  Look for any status profiles, business processes, or other configurations that reference the transaction type.
  
  
  
  Identify Usage:
  
  Use transaction code SE16 to check the relevant tables (e.g., CRMD_ORDER, CRMD_ORDERADM_H, etc.) to see if there are any existing records that use the transaction type.
  If there are existing records, you may need to either change those records or create a new transaction type.
  
  
  
  Modify Customizing Settings:
  
  If you find that the transaction type is linked to other customizing activities, you will need to modify or remove those links before you can change or delete the transaction type.
  Navigate to the relevant customizing settings in the SAP IMG (Implementation Guide) and make the necessary adjustments.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific transaction type and its dependencies. This can provide insights into what other settings might be affected.
  
  
  
  Seek Help from SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide guidance based on the specific configuration of your system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (to access the IMG), SE11, SE16, and SE80.
  SAP Notes: Check for any SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Help Portal for documentation related to transaction types and customizing in SAP CRM.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.