How To Fix CRM_CMDC_CUSTOMIZING015 - This catalog is not supported; you can only use catalog C2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 015

• Message text: This catalog is not supported; you can only use catalog C2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING015 - This catalog is not supported; you can only use catalog C2 ?

  The SAP error message CRM_CMDC_CUSTOMIZING015 indicates that the catalog you are trying to use is not supported in the current configuration of your SAP system. Specifically, it states that you can only use catalog C2.
  Cause:
  This error typically arises due to one of the following reasons:
  
  Catalog Configuration: The system is configured to only allow the use of a specific catalog (in this case, catalog C2). Other catalogs may not be set up or enabled in the system.
  Customizing Settings: The customizing settings in the SAP CRM system may not include the catalog you are trying to access, leading to this restriction.
  Authorization Issues: There may be authorization issues preventing access to the desired catalog.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Catalog Configuration:
  
  Go to the customizing settings in SAP (transaction code SPRO).
  Navigate to the relevant section for catalog management and verify which catalogs are configured and supported.
  Ensure that the catalog you are trying to use is included in the configuration.
  
  
  
  Use the Supported Catalog:
  
  If you are required to use catalog C2, ensure that you are selecting it in your transactions or processes.
  
  
  
  Customizing Adjustments:
  
  If you need to use a different catalog, you may need to adjust the customizing settings. This may involve adding the desired catalog to the configuration.
  Consult with your SAP Basis or functional consultant to make these changes.
  
  
  
  Authorization Check:
  
  Ensure that your user role has the necessary authorizations to access the catalogs. You may need to work with your security team to verify and adjust your authorizations.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to catalog management in CRM for any specific instructions or updates that may apply to your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, especially if this is a production environment.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (Order Management), and others that may relate to catalog management.
  SAP Notes: Search for SAP Notes related to CRM catalog management for any known issues or patches that may address this error.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to address the error and ensure that you are using the correct catalog in your SAP CRM system.