How To Fix CRM_CMDC_CUSTOMIZING009 - No admissible transaction types are maintained yet

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 009

• Message text: No admissible transaction types are maintained yet

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING009 - No admissible transaction types are maintained yet ?

  The SAP error message CRM_CMDC_CUSTOMIZING009 indicates that there are no admissible transaction types maintained in the system for the operation you are trying to perform. This typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to execute a transaction that requires specific transaction types to be defined in the system.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the necessary transaction types have not been configured in the system. This could be due to a lack of setup during the initial configuration of the CRM system or changes in business processes that have not been reflected in the system settings.
  Incorrect User Role/Authorization: Sometimes, the user may not have the necessary authorizations to access certain transaction types, leading to this error.
  System Migration or Upgrade: If the system has recently undergone a migration or upgrade, some configurations may have been lost or not properly transferred.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to Customer Relationship Management > Master Data > Transaction Types.
  Ensure that the required transaction types are defined and properly configured for the relevant business processes.
  
  
  
  Maintain Transaction Types:
  
  If the necessary transaction types are missing, you will need to create or maintain them. This involves defining the transaction type, assigning it to the relevant business processes, and ensuring that it is marked as admissible.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the transaction types. This can be done through transaction code SU01 (User Maintenance) or PFCG (Role Maintenance).
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or configuration guides specific to your organization’s implementation of SAP CRM to ensure that all necessary steps have been followed.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to confirm that the error has been resolved.
  
  
  
  Related Information:
  
  Transaction Types: In SAP CRM, transaction types are used to categorize and manage different types of business transactions (e.g., sales orders, service requests). Each transaction type can have specific settings and behaviors.
  Authorization Objects: Ensure that the relevant authorization objects are assigned to the user roles to allow access to the required transaction types.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation.