How To Fix CRM_CIC_WORKLIST002 - End contact before refreshing the selection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC_WORKLIST - Agent Inbox

• Message number: 002

• Message text: End contact before refreshing the selection

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_WORKLIST002 - End contact before refreshing the selection ?

  The SAP error message CRM_CIC_WORKLIST002 typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with the CRM Interaction Center (IC) and its worklists. The error message indicates that the user is attempting to refresh the worklist or selection while there is an active interaction or contact that has not been completed or ended.
  Cause:
  The primary cause of this error is that the user is trying to refresh the worklist while still having an open interaction or contact session. The system requires that all active interactions be properly ended before performing a refresh to ensure data integrity and consistency.
  Solution:
  To resolve this error, follow these steps:
  
  
  End the Active Interaction:
  
  Look for any open interaction or contact session in the CRM Interaction Center.
  Complete or end the interaction by saving any changes or closing the session properly.
  
  
  
  Refresh the Worklist:
  
  Once all active interactions are closed, attempt to refresh the worklist again.
  
  
  
  Check for Background Processes:
  
  Ensure that there are no background processes or pop-up dialogs that might be preventing the interaction from being closed.
  
  
  
  Log Out and Log Back In:
  
  If the issue persists, try logging out of the CRM system and logging back in. This can sometimes clear any session-related issues.
  
  
  
  Consult Documentation:
  
  If you continue to experience issues, refer to SAP documentation or support resources for further troubleshooting steps specific to your version of SAP CRM.
  
  
  
  Related Information:
  
  SAP Notes and Support: Check SAP Notes for any known issues or patches related to this error message. SAP's support portal may have additional insights or updates.
  User Training: Ensure that users are trained on how to properly manage interactions within the CRM system to avoid this error in the future.
  System Configuration: Review system configuration settings related to the Interaction Center to ensure they are set up correctly.
  
  If the problem persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.