How To Fix CRM_CIC_WORKLIST001 - Main customizing is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC_WORKLIST - Agent Inbox

• Message number: 001

• Message text: Main customizing is missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_WORKLIST001 - Main customizing is missing ?

  The SAP error message CRM_CIC_WORKLIST001 indicates that the main customizing for the CRM (Customer Relationship Management) CIC (Customer Interaction Center) worklist is missing. This error typically arises when the system is unable to find the necessary configuration settings that are required for the worklist functionality to operate correctly.
  Cause:
  
  Missing Customizing Settings: The main customizing settings for the CIC worklist have not been defined or have been deleted.
  Transport Issues: If the customizing settings were transported from one system to another (e.g., from development to production), there may have been issues during the transport process.
  Authorization Issues: The user may not have the necessary authorizations to access the customizing settings.
  System Upgrade or Migration: If the system has been recently upgraded or migrated, some settings may not have been properly transferred or configured.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for CRM and CIC worklist settings. Ensure that the main customizing settings are properly defined.
  If they are missing, you may need to create or adjust the settings according to your business requirements.
  
  
  
  Transport Management:
  
  If the settings were supposed to be transported, check the transport logs for any errors.
  Ensure that the transport requests containing the necessary customizing settings have been successfully imported into the target system.
  
  
  
  Authorization Check:
  
  Verify that the user encountering the error has the necessary authorizations to access the customizing settings.
  You may need to consult with your SAP security team to ensure that the user roles are correctly assigned.
  
  
  
  System Check:
  
  If the system has been recently upgraded or migrated, review the upgrade/migration documentation to ensure that all necessary steps were followed.
  Check for any notes or patches from SAP that may address issues related to the CIC worklist.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may provide additional guidance or fixes related to this error message.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO - Access the SAP Customizing Implementation Guide.
  CRMD_ORDER - Access the CRM Order Management.
  
  
  
  Documentation: Review the official SAP documentation for CRM and CIC to understand the configuration requirements and best practices.
  
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.