How To Fix CRM_CIC_CLM_PS002 - System error: Could not create a new global unique identifier

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC_CLM_PS - Persistent storages messages

• Message number: 002

• Message text: System error: Could not create a new global unique identifier

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_CLM_PS002 - System error: Could not create a new global unique identifier ?

  The SAP error message CRM_CIC_CLM_PS002 indicates that the system encountered a problem while trying to create a new global unique identifier (GUID). This error can occur in various contexts within SAP CRM, particularly when dealing with Customer Interaction Center (CIC) or related functionalities.
  Causes:
  
  Database Issues: The error may arise due to issues with the database, such as connectivity problems, database locks, or insufficient permissions.
  Configuration Problems: Incorrect configuration settings in the SAP system can lead to failures in generating GUIDs.
  System Resource Limitations: If the system is running low on resources (e.g., memory, CPU), it may fail to process requests properly.
  Software Bugs: There may be bugs in the SAP software or specific patches that need to be applied.
  Transport Issues: If the system has recently undergone a transport of changes, it may not have been properly configured or activated.
  
  Solutions:
  
  Check Database Connectivity: Ensure that the database is up and running and that there are no connectivity issues. You can check the database logs for any errors.
  Review System Logs: Look at the SAP system logs (transaction SM21) and the application logs (transaction SLG1) for any related error messages that could provide more context.
  Check Configuration: Review the configuration settings related to GUID generation in the SAP system. Ensure that all necessary settings are correctly configured.
  System Resources: Monitor system resources to ensure that the SAP application server has sufficient memory and CPU available. If necessary, consider increasing resources or optimizing performance.
  Apply Patches: Check for any available SAP Notes or patches that address this specific error. You can search the SAP Support Portal for relevant notes.
  Restart Services: Sometimes, simply restarting the relevant SAP services or the entire application server can resolve transient issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs and the context in which it occurred.
  
  Related Information:
  
  SAP Notes: Search for specific SAP Notes related to the error code CRM_CIC_CLM_PS002 in the SAP Support Portal. These notes may provide additional insights or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SLG1 (Application Log), and ST22 (Dump Analysis) to help diagnose the issue.
  Documentation: Review SAP documentation related to the Customer Interaction Center and GUID generation for any specific requirements or configurations.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.