How To Fix CRM_CIC_CLM_GUI010 - Cannot &1 '&2': destination folder is same as source folder

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC_CLM_GUI - Persistent storages messages

• Message number: 010

• Message text: Cannot &1 '&2': destination folder is same as source folder

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_CLM_GUI010 - Cannot &1 '&2': destination folder is same as source folder ?

  The SAP error message CRM_CIC_CLM_GUI010 indicates that there is an issue with the destination folder being the same as the source folder when trying to perform a copy or move operation in the CRM (Customer Relationship Management) system. This error typically occurs in scenarios involving document management or file handling within the CRM application.
  Cause:
  The error is triggered when a user attempts to copy or move a document or file from one location to another, but the source and destination paths are identical. This is not allowed because it does not make sense to copy or move a file to the same location.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Source and Destination Paths: Ensure that the paths you are using for the source and destination are different. You can do this by:
  
  Verifying the folder structure in the CRM system.
  Ensuring that you are not inadvertently selecting the same folder for both operations.
  
  
  
  Modify the Destination: If you are trying to copy or move a file, change the destination folder to a different location where you want the file to be placed.
  
  
  Review User Actions: If you are using a user interface to perform the operation, double-check the selections made in the dialog boxes to ensure that the correct folders are being chosen.
  
  
  Consult Documentation: If you are unsure about the correct procedure for moving or copying files in the CRM system, refer to the SAP documentation or help resources for guidance.
  
  
  Contact Support: If the issue persists after verifying the paths, consider reaching out to your SAP support team or consulting with a technical expert who can provide further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Permissions: Ensure that you have the necessary permissions to perform file operations in the specified folders.
  System Configuration: Sometimes, system settings or configurations can lead to unexpected behavior. Review any recent changes made to the system that might affect file handling.
  
  By following these steps, you should be able to resolve the error and successfully perform the desired file operation in the SAP CRM system.