How To Fix CRM_CIC_CLM_BO102 - Maximum number of attempts has been reached already

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC_CLM_BO - Call list management business objects messages

• Message number: 102

• Message text: Maximum number of attempts has been reached already

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_CLM_BO102 - Maximum number of attempts has been reached already ?

  The SAP error message CRM_CIC_CLM_BO102: Maximum number of attempts has been reached already typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the CRM Interaction Center (CIC) or related functionalities. This error indicates that a certain operation has exceeded the allowed number of attempts, which could be due to various reasons.
  Causes:
  
  Exceeded Retry Limit: The system has a predefined limit for the number of attempts to perform a certain action (like saving a document, processing a transaction, etc.), and this limit has been reached.
  System Configuration: The configuration settings for retries or attempts may be set too low, leading to premature failure.
  Data Issues: There may be issues with the data being processed, such as missing or incorrect information that prevents successful completion of the operation.
  Locking Issues: The object being accessed may be locked by another user or process, causing repeated attempts to fail.
  Network or System Performance: Temporary network issues or system performance problems could lead to failed attempts.
  
  Solutions:
  
  Check Configuration Settings: Review the configuration settings related to the maximum number of attempts for the specific operation. If necessary, increase the limit.
  Data Validation: Ensure that the data being processed is complete and correct. Check for any missing fields or incorrect values that could be causing the operation to fail.
  Release Locks: If the object is locked, identify the user or process holding the lock and resolve it. You can use transaction codes like SM12 to check for locks.
  Retry the Operation: After addressing any data or locking issues, try to perform the operation again.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that could provide insights into why the attempts are failing.
  Consult SAP Notes: Look for any relevant SAP Notes that might address this specific error or provide patches or updates that could resolve the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SLG1 (Application Log), and SM12 (Lock Entries) for troubleshooting.
  SAP Documentation: Review SAP documentation related to CRM and CIC for best practices and configuration guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error message CRM_CIC_CLM_BO102 effectively.