How To Fix CRM_CIC_CLM_BO101 - Unable to logon to the call list queue in CTI

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC_CLM_BO - Call list management business objects messages

• Message number: 101

• Message text: Unable to logon to the call list queue in CTI

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_CLM_BO101 - Unable to logon to the call list queue in CTI ?

  The SAP error message CRM_CIC_CLM_BO101 indicates that there is an issue with logging on to the call list queue in the Computer Telephony Integration (CTI) system. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  CTI Configuration Issues: The CTI system may not be properly configured in the SAP system.
  User Authorization: The user may not have the necessary authorizations to access the call list queue.
  Network Issues: There may be network connectivity problems between the SAP system and the CTI system.
  CTI Server Down: The CTI server may be down or not reachable.
  Incorrect Queue Settings: The call list queue settings may be incorrect or not properly defined.
  Session Timeout: The session may have timed out, requiring a re-login.
  
  Solutions:
  
  
  Check CTI Configuration:
  
  Verify that the CTI settings in the SAP system are correctly configured. This includes checking the connection parameters and ensuring that the CTI middleware is properly set up.
  
  
  
  User Authorization:
  
  Ensure that the user has the necessary roles and authorizations to access the call list queue. You may need to check the user roles in transaction PFCG.
  
  
  
  Network Connectivity:
  
  Test the network connection between the SAP system and the CTI system. Ensure that there are no firewall rules or network issues preventing communication.
  
  
  
  CTI Server Status:
  
  Check the status of the CTI server. If it is down, you may need to restart it or contact your IT support team.
  
  
  
  Queue Settings:
  
  Review the configuration of the call list queue in the CTI system. Ensure that the queue is active and properly defined.
  
  
  
  Session Management:
  
  If the session has timed out, try logging out and logging back into the system. You may also want to check session timeout settings in the system.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or additional troubleshooting steps.
  CTI Documentation: Refer to the documentation for your specific CTI solution to ensure that all integration points with SAP are correctly configured.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis team or contact SAP support for further assistance.