How To Fix CRM_CIC708 - Profile &1 has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 708

• Message text: Profile &1 has been deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC708 - Profile &1 has been deleted ?

  The SAP error message CRM_CIC708 indicates that a specific profile (identified by &1) has been deleted in the system. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the CRM Interaction Center (CIC).
  Cause:
  
  Profile Deletion: The most straightforward cause is that the profile referenced in the error message has been deleted from the system. This could happen due to administrative actions or data cleanup processes.
  Configuration Issues: There may be configuration issues where the system is trying to access a profile that is no longer available or has not been properly set up.
  Data Inconsistency: There might be inconsistencies in the database where references to the deleted profile still exist in other configurations or settings.
  
  Solution:
  
  
  Check Profile Existence: Verify if the profile still exists in the system. You can do this by navigating to the relevant configuration area in SAP where profiles are managed.
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check for existing profiles.
  
  
  
  Restore or Recreate Profile: If the profile has been deleted and is required for your operations, you may need to restore it from a backup or recreate it based on the previous configuration.
  
  If you have documentation or a transport request that includes the profile, you can use that to restore it.
  
  
  
  Update References: If the profile is no longer needed, ensure that all references to it in the system are updated or removed to prevent further errors.
  
  
  Check Custom Code: If there is any custom code or enhancements that reference the deleted profile, you will need to update or remove those references to avoid triggering the error.
  
  
  Consult Documentation: Review any relevant documentation or notes from SAP regarding the specific profile and its intended use to ensure that you are following best practices.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_CIC708 error. SAP frequently updates their knowledge base with solutions for common issues.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM and CIC, as they can help you navigate the system more effectively.
  User Roles and Authorizations: Ensure that the user attempting to access the profile has the necessary authorizations to view or modify profiles in the system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM support team for further assistance.