How To Fix CRM_CIC710 - Model &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 710

• Message text: Model &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC710 - Model &1 does not exist ?

  The SAP error message "CRM_CIC710 Model &1 does not exist" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the CRM Interaction Center (IC) or when trying to access a specific model that the system cannot find.
  Cause:
  
  Model Not Created: The specified model (indicated by &1) has not been created in the system.
  Model Deletion: The model may have been deleted or is no longer active.
  Incorrect Configuration: There may be a configuration issue where the model is not properly defined or linked.
  Authorization Issues: The user may not have the necessary authorizations to access the model.
  Transport Issues: If the model was transported from another system, there may have been issues during the transport process.
  
  Solution:
  
  
  Check Model Existence:
  
  Go to the relevant transaction (e.g., CRMD_ORDER or similar) and check if the model exists in the system.
  Use transaction code CRMD_ORDER or CRMD_ORDERADM_H to search for the model.
  
  
  
  Create or Recreate the Model:
  
  If the model does not exist, you may need to create it. This can typically be done through the configuration settings in the CRM system.
  Navigate to the relevant customizing settings (SPRO) and create the model as needed.
  
  
  
  Check Configuration:
  
  Ensure that the model is correctly configured and linked to the necessary components in the CRM system.
  Review the customizing settings in the SAP IMG (Implementation Guide) for CRM.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the model. This can be done by checking the user roles and authorizations in transaction SU01.
  
  
  
  Transport Check:
  
  If the model was supposed to be transported from another system, check the transport logs for any errors or issues that may have occurred during the transport process.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of CRM you are using for any additional troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO for configuration.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.