How To Fix CRM_CIC604 - Description for search profile & not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 604

• Message text: Description for search profile & not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC604 - Description for search profile & not found ?

  The SAP error message CRM_CIC604 typically indicates that a search profile could not be found in the system. This error often occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the interaction center (IC) or when trying to perform a search operation that relies on a specific search profile.
  Cause:
  
  Missing Search Profile: The search profile that the system is trying to access does not exist in the database.
  Incorrect Configuration: The search profile may not be properly configured or activated in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the search profile.
  Data Inconsistency: There may be inconsistencies in the data or configuration that prevent the search profile from being recognized.
  
  Solution:
  
  
  Check Search Profile Configuration:
  
  Navigate to the configuration settings for search profiles in the SAP CRM system.
  Ensure that the search profile you are trying to use is defined and active.
  
  
  
  Create or Modify Search Profile:
  
  If the search profile does not exist, you may need to create a new one.
  If it exists but is not configured correctly, modify it to meet the required criteria.
  
  
  
  Verify Authorizations:
  
  Check the user roles and authorizations to ensure that the user has access to the search profile.
  If necessary, adjust the user roles to include the required permissions.
  
  
  
  Check for Data Consistency:
  
  Run consistency checks or reports to identify any issues with the data that may be affecting the search profile.
  Resolve any inconsistencies found.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring and managing search profiles in CRM.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access CRM order management and check related configurations.
  SAP Notes: Look for relevant SAP Notes that may address known issues or provide patches related to search profiles.
  Community Forums: Engage with SAP community forums or user groups for insights and solutions shared by other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the CRM_CIC604 error and implement a solution to resolve it.