How To Fix CRM_CIC602 - Global information about IC WinClient profile does not exist

CRM_CIC602 - Overview

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 602

• Message text: Global information about IC WinClient profile does not exist

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC602 - Global information about IC WinClient profile does not exist ?

  The SAP error message CRM_CIC602 indicates that there is an issue with the configuration of the Interaction Center (IC) WinClient profile in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system cannot find the necessary global information related to the IC WinClient profile.
  
  Cause:
  
  Missing Profile Configuration: The IC WinClient profile may not be configured correctly or may be missing entirely in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the IC WinClient profile.
  System Configuration: There may be issues with the overall system configuration or inconsistencies in the data related to the IC profiles.
  Transport Issues: If the configuration was recently transported from another system, there may have been issues during the transport process.
  
  
  Solution:
  
  
  Check Profile Configuration:
  
  Go to the transaction code CRMCIC or SPRO to access the configuration settings for the Interaction Center.
  Verify that the IC WinClient profile is correctly defined and active. Ensure