How To Fix CRM_CIC403 - Internal error - Source has wrong type; Enter the correct character

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 403

• Message text: Internal error - Source has wrong type; Enter the correct character

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC403 - Internal error - Source has wrong type; Enter the correct character ?

  The SAP error message CRM_CIC403 typically indicates that there is an internal error related to the source type in the CRM (Customer Relationship Management) system. This error often arises when the system expects a certain type of data or character but receives something different, leading to a mismatch.
  Cause:
  
  Data Type Mismatch: The source data being processed does not match the expected data type. For example, if the system expects a numeric value but receives a string or special character.
  Configuration Issues: There may be incorrect configurations in the CRM system that define how data types should be handled.
  Custom Code or Enhancements: If there are custom developments or enhancements in the CRM system, they might not be handling data types correctly.
  Data Entry Errors: Users may have entered incorrect data in the fields that are being processed.
  
  Solution:
  
  Check Input Data: Review the data being entered or processed to ensure it matches the expected format. Look for any special characters or incorrect data types.
  Review Configuration: Check the configuration settings in the CRM system to ensure that the data types are correctly defined and aligned with the expected input.
  Debugging: If you have access to the development environment, use debugging tools to trace the error and identify where the data type mismatch is occurring.
  Consult Documentation: Refer to SAP documentation or notes related to the CRM_CIC403 error for any specific guidance or patches that may address the issue.
  Check Custom Code: If there are any custom developments, review the code to ensure that it correctly handles data types and does not introduce any mismatches.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide fixes or workarounds for this specific error.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM data management, as they may help in troubleshooting.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the CRM_CIC403 error and implement a suitable solution.