How To Fix CRM_CIC405 - Profile & not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 405

• Message text: Profile & not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC405 - Profile & not found ?

  The SAP error message "CRM_CIC405 Profile & not found" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the CRM Interaction Center (CIC). This error indicates that the system is unable to find a specific profile that is required for the operation you are trying to perform.
  Cause:
  
  Missing Profile: The specified profile does not exist in the system. This could be due to a configuration issue or because the profile was deleted or never created.
  Incorrect Profile Name: The profile name entered may be misspelled or incorrectly formatted.
  Authorization Issues: The user may not have the necessary authorizations to access the specified profile.
  System Configuration: There may be issues with the configuration settings in the CRM system that prevent the profile from being recognized.
  
  Solution:
  
  
  Check Profile Existence:
  
  Go to the relevant configuration area in SAP (usually under CRM settings) and verify if the profile exists.
  If it does not exist, you may need to create it or restore it from a backup if it was deleted.
  
  
  
  Verify Profile Name:
  
  Double-check the profile name you are using in your transaction or program. Ensure that it is spelled correctly and matches the existing profiles in the system.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the profile. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Configuration Settings:
  
  Review the configuration settings related to the Interaction Center and profiles. Ensure that all necessary settings are correctly configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of CRM you are using. There may be specific patches or updates that address this issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights or solutions based on the specific context of your system.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check orders and profiles.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the "CRM_CIC405 Profile & not found" error and implement a solution.